Simple Way To Manage Your Service Customers |management book | old unused book

Conditions: old unused book| In good condition

May have stain and brownish edges of the book 

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Title: Simple Ways to Manage Your Service Customers

Authors: Promod Batra & Vijay Batra

ISBN-10: 8190054791

ISBN-13: 9788190054799 

Publisher: Think Incorporated (New Delhi) 

Language: English

Format: Paperback 

Pages: Around 97 pages

Simple Ways to Manage Your Service Customers is a concise practical guide focused on effective after-sales service and customer service management. It offers simple, actionable ideas and everyday strategies that small business owners, front-line staff, and managers can use to improve the quality of service they provide and build strong, lasting relationships with their customers. 

Key Themes Covered:

• Customer-centric service approaches: How paying attention to small details can make a big difference in customer satisfaction and loyalty. 
• Practical service management ideas: Approaches you can implement without complex processes or heavy investment, designed to enhance service quality.
• Training and attitude: The importance of cultivating the right mindset and skillset among service staff to consistently deliver quality service. 
• Building reputation and credibility: How excellent service builds goodwill, repeat business, and stronger word-of-mouth referrals.